KnowBrainer Speech Recognition
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Topic Title: Cannot load compatibility module
Topic Summary: Cannot install DragonCapture
Created On: 06/03/2020 02:16 AM
Status: Post and Reply
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 Cannot load compatibility module   - tchirambaguwa - 06/03/2020 02:16 AM  
 Cannot load compatibility module   - R. Wilke - 06/03/2020 03:29 AM  
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 06/03/2020 02:16 AM
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tchirambaguwa
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Posts: 1
Joined: 06/03/2020

I recently purchased DragonCapture because they really need to use it on 1 of the computers I use at work.

I am using Dragon Professional Individual 15.3 on a Windows 7 professional 32-bit machine.

I downloaded the .msi file for DragonCapture but when I try to install it it gives an error 'There is a problem with this Windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor'

Also, when I log Dragon Professional Individual in the last day or so it is not giving an error Cannot load compatibility module support {GUID=B27D84D4-9CEC-4CB3-872E-FAECD7E02C39}

 

I have tried various solutions to fix this including the solutions offered in the quick tips manual Nuance Forum without success. I have also tried the regedit tips suggested in some forums. I have also checked that the Windows Installer is running. I have searched on the computer for the above GUID number .The only place I find it is in the nsapps.ini and it seems to be related to the DragonCapture 

I really need to use Dragon Capture as I believe it will greatly improve my productivity 

 

Kindly assist 



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 06/03/2020 03:29 AM
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R. Wilke
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Posts: 7099
Joined: 03/04/2007

You activated a trial two days ago, which means that installing succeeded and you were prompted to activate when running DragonCapture for the first time.

Please contact me offline by sending me a message via my webpage.

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