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Topic Title: Lack of sound card or compatability – bbreav
Topic Summary: Question From ScanSoft Forum
Created On: 03/04/2008 01:22 AM
Status: Post and Reply
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 Lack of sound card or compatability – bbreav   - Lunis Orcutt - 03/04/2008 01:22 AM  
 Lack of sound card or compatability – bbreav   - Honu - 09/06/2008 09:43 PM  
 Lack of sound card or compatability – bbreav   - Lunis Orcutt - 09/07/2008 02:39 PM  
 Lack of sound card or compatability – bbreav   - Honu - 09/07/2008 08:26 PM  
 Lack of sound card or compatability – bbreav   - Lunis Orcutt - 09/07/2008 09:04 PM  
 Lack of sound card or compatability – bbreav   - Honu - 09/08/2008 03:06 PM  
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 03/04/2008 01:22 AM
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Lunis Orcutt
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Joined: 10/01/2006

 
Question From ScanSoft Forum
Quote:
I am trying to install this to my computer, which uses Vista and has Realtek High Definition Audio. I get a message indicating that installation cannot occur because "cannot find multimedia device. Check to see if your computer has a sound card, or if the multi-media wave-in component is missing from the sound card"
 
It sounds like NaturallySpeaking simply isn't recognizing your Realtek audio card as a proper soundcard although it should work. You may not be able to get around this issue in a conventional manner but we have found that integrated soundcards and manufacturer included microphones tend to be a bit less than optimal for serious NaturallySpeaking use. The easiest solution may be to obtain an inexpensive Sound Blaster PCI card or USB Pod external soundcard. If you want to get the most of NaturallySpeaking you might also consider upgrading your microphone.


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 09/06/2008 09:43 PM
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Honu
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Joined: 11/15/2006

I just started getting the same message: "Cannot find multimedia device..." But I'm running XP and I do have a sound card, the same one I've had for a year or so -- Creative SB X-Fi. Its just not being recognized. Any ideas on how to get the "focus" back on it?

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DNS 10, Pref. , KB2008, Windows XP Pro. SP2, SP Dell Dimension XPS710, 2.67 g Intel Core 2 Duo, 4 GB RAM, - Creative SB X-Fi, Plantronics CS50-USB.
 09/07/2008 02:39 PM
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Lunis Orcutt
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Joined: 10/01/2006

This doesn't sound like a NaturallySpeaking issue. It sounds potentially like a hardware or Windows issue. Have you tried testing your Sound Blaster card through Windows Sound Recorder or by double-clicking the speaker icon and testing your soundcard playback?

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 09/07/2008 08:26 PM
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Honu
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Absolutely right, Lunis. At least I know where NOT to look to solve this. It's not the sound card per se, though. I swapped it out for another (known-to-work) card and the same thing happens. There is no volume icon in the tool tray, and when I bring up the sound recorder I get an error message saying that "a sound device is not installed." I've tried updating drivers but Windows isn't recognizing the card -- except in the hardware manager where it shows up and gets a clean bill of health. But try to play audio of any kind and Windows has never heard of it. Very strange.

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DNS 10, Pref. , KB2008, Windows XP Pro. SP2, SP Dell Dimension XPS710, 2.67 g Intel Core 2 Duo, 4 GB RAM, - Creative SB X-Fi, Plantronics CS50-USB.
 09/07/2008 09:04 PM
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Lunis Orcutt
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Posts: 26017
Joined: 10/01/2006

It sounds like your sound card is fine but Windows simply isn't finding the driver which means you will probably have to download one from the manufacturers website. A Windows Repair would probably also take care of the problem but that would be a drastic measure.

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 09/08/2008 03:06 PM
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Honu
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I finally got it figured out. The real -- original -- problem was with the Plantronics CS 50 headset. I'm not sure why that was screwing up, but things are working fine now. All I had to do was restore my C-drive and use a different headset -- a USB, non-Bluetooth headset from RadioShack.

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DNS 10, Pref. , KB2008, Windows XP Pro. SP2, SP Dell Dimension XPS710, 2.67 g Intel Core 2 Duo, 4 GB RAM, - Creative SB X-Fi, Plantronics CS50-USB.
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