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Topic Title: Firefox extension fails
Topic Summary: works for a while and then fails
Created On: 10/08/2020 06:50 PM
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 10/08/2020 06:50 PM
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GShep
Junior Member

Posts: 40
Joined: 02/10/2013

I installed the Firefox web extension (Windows 10 machine) and it worked for a while and then just stopped.I get the screen that says it needs to be installed again but when I try to do so,I get the message that "dnsriacontent.nuance.com could not be installed because it appears to be corrupt". Any suggestions on how to fix this? Thank you.

 10/08/2020 07:21 PM
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Lunis Orcutt
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Posts: 38495
Joined: 10/01/2006

Did you begin by uninstalling your Firefox Dragon Professional Web Extension and installing the Dragon Add-in? We just successfully uninstalled and reinstalled the previous Firefox Dragon add-in



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 10/09/2020 12:07 PM
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GShep
Junior Member

Posts: 40
Joined: 02/10/2013

I thought that I had uninstalled first, but maybe not. So I definitely did uninstall and reinstall the extension this time and the process seems to be okay and not talk about a corrupted version. Thank you again.
 11/05/2020 10:05 PM
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JackyV
Power Member

Posts: 76
Joined: 05/15/2010

I, too, am having issues with Dragon and Firefox.
In my case I'm not able to dictate into the search box, nor am I able to click links by voice. Instead whenever I dictate to Firefox it brings up the dictation box.

I removed the Dragon Web Extension (which was marked as disabled). It was version 15.00.000.058, if that's significant.
I went to https://dnsriacontent.nuance.com/15/setup/ffinstall.html?lang=enx&version=15.30.0.6 and added the Dragon Professional Web Extension. It shows it as turned on. I allowed it to run in private Windows. It's version 1.40.0.5, and says it was last updated 11/5/20.

Now, a little additional history is that I had a Dragon crash yesterday (my entire computer froze up, I got a black screen, and the only way to get out of it was to power off completely and then restart. When I restarted and reloaded DPI, I found that all my DPI Options had been reset to the defaults, although my vocabulary seems to be fine. I went through and reset everything to the KnowBrainer recommendations. But it was after this crash that I noticed that I could no longer use voice within Firefox.

Am I missing something really obvious?

Thank you, as always.
Jacky

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Acer Aspire R5-471T, i7-6500, 2.5 GHz
8 GB RAM
512 GB SSD
BlueParrott VXi Xpressway headset
DPI 15.30.000.006
Windows 10 Home
Microsoft Office 2016

 11/06/2020 01:16 PM
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Lunis Orcutt
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Posts: 38495
Joined: 10/01/2006

Most end-users are unable to directly dictate into the browser Address/Search fields without DragonCapture or an open ended vocabulary command such as the KnowBrainer Go to <dictation> or Type <dictation> commands. The Dragon add-in includes Active Accessibility and Select-&-Say dictation but this capability not available everywhere.

No extension can work if it is disabled but you were right to remove it and install the latest release.

If you are still using DPI 15.3, you can probably expect numerous daily freezes because it wasn't fixed until the Ver. 15.6 Digital Download was pre-released (not yet officially released or Microsoft certified).



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KnowBrainer Speech Recognition » Dragon Speech Recognition » Firefox extension fails

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