KnowBrainer Speech Recognition
Decrease font size
Increase font size
Topic Title: Solution to the Outlook 2010 Graphics Redraw Problem
Topic Summary: DPI 15 Hot Fix Released
Created On: 12/08/2016 05:10 AM
Status: Post and Reply
Linear : Threading : Single : Branch
 Solution to the Outlook 2010 Graphics Redraw Problem   - Todd - 12/08/2016 05:10 AM  
 Solution to the Outlook 2010 Graphics Redraw Problem   - Tiger Feet - 12/08/2016 06:33 AM  
 Solution to the Outlook 2010 Graphics Redraw Problem   - Stephan Kuepper - 12/08/2016 08:56 AM  
 Solution to the Outlook 2010 Graphics Redraw Problem   - Jomark - 12/08/2016 11:52 AM  
 Solution to the Outlook 2010 Graphics Redraw Problem   - Chucker - 12/08/2016 12:07 PM  
 Solution to the Outlook 2010 Graphics Redraw Problem   - Jomark - 12/08/2016 03:06 PM  
 Solution to the Outlook 2010 Graphics Redraw Problem   - matthewls - 12/09/2016 11:42 PM  
 Solution to the Outlook 2010 Graphics Redraw Problem   - Todd - 01/15/2017 10:05 PM  
 Solution to the Outlook 2010 Graphics Redraw Problem   - Tiger Feet - 01/16/2017 07:57 AM  
 Solution to the Outlook 2010 Graphics Redraw Problem   - Lunis Orcutt - 01/16/2017 11:18 PM  
 Solution to the Outlook 2010 Graphics Redraw Problem   - Tiger Feet - 01/17/2017 02:16 PM  
 Solution to the Outlook 2010 Graphics Redraw Problem   - Lunis Orcutt - 01/17/2017 04:25 PM  
Keyword
 12/08/2016 05:10 AM
User is offline View Users Profile Print this message


Todd
Senior Member

Posts: 152
Joined: 02/03/2008

I contacted Nuance several weeks ago regarding the DPI 15 graphics redraw problem in Outlook 2010.  After numerous messages back and forth along with my submission of requested files, Nuance sent me a link to a hot fix executable, DNS15HF1.exe.  The link to the file is:

 

  http://supportcontent.nuance.com/dragon/15/DNS15HF1.exe

 

Although my testing has been limited, the hot fix does seem to resolve graphics redraw problem, the "phantom" insertion point problem, and the scrolling problem (associated with messages containing graphics).  I have not yet tested to see if it resolves these problems in Word 2010.



-------------------------

Todd Kermit
Principal
SpeechWise
todd@speechwise.com

www.speechwise.com

Dragon Professional 15 Individual, Lenovo ThinkPad T520, Intel Core I7 2860QM (2.5 GHz, 8 MB L3 cache), 6 GB DDR3 RAM (1333 MHz), Windows 7 64-bit, Plantronics CS55/Andrea PureAudio USB-SA



 12/08/2016 06:33 AM
User is offline View Users Profile Print this message

Author Icon
Tiger Feet
Top-Tier Member

Posts: 1930
Joined: 12/04/2009

I'm hoping that this is also a fix for Office 2007 (Outlook & Word) including the loss of focus problem.

Are there any rules before applying this hot fix such as, Dragon must not be running and not showing in the task manager when the hot fix is applied? Should we save the hot fix and then apply it or simply just run it?

Are there any other rules that need to be undertaken before applying the hot fix?

Cheers

-------------------------

Tiger Feet

| DPG 15.6 | KnowBrainer 2017 | Windows  10 Professional /64 Bit | Intel® Core™ i9 Ten-Core Processor i9-10900K (3.7GHz) 20MB Cache |  32GB RAM. | 250GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe SSD (up to 3500MB/R, 2300MB/W) Boot Drive | 1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe SSD (up to 3500MB/R, 3300MB/W) Storage Drive |

 12/08/2016 08:56 AM
User is offline View Users Profile Print this message

Author Icon
Stephan Kuepper
Top-Tier Member

Posts: 2115
Joined: 10/04/2006

I downloaded it and tried to install. The install routine purported to shut down natspeak.exe (which I had killed before through the task managed). Afterwards, there was a message that some files were locked. A reboot solved that.

I'm happy to report that in Office 2010 on Windows 7 64 bit, I haven't seen any more issues. Given their previous frequency, I consider the issue resolved.

Stephan

-------------------------

www.egs-vertrieb.de - www.spracherkennungscloud.de

 12/08/2016 11:52 AM
User is offline View Users Profile Print this message


Jomark
Top-Tier Member

Posts: 1501
Joined: 10/19/2006

Strange that this fix has not been notified for general release yet through the update service.



-------------------------

Jomark


 


DPI 15.61, KB2017, SpeechStart+, MS Office 2019 Professional, Windows 10 Pro

 12/08/2016 12:07 PM
User is offline View Users Profile Print this message

Author Icon
Chucker
Top-Tier Member

Posts: 14123
Joined: 10/10/2006

John,

Patience, there may be more coming. However, a couple of points:

1. This is not a patch per se, it's a hot fix.

2. It does not fix the focus problem in Microsoft Word 2010, or 2007, which leads me to believe that it's not a full patch anyway. Regardless, full patches Re: Dragon seldom are released for just one issue. Since there are a number of remaining issues in DPI 15 that need addressing, my guess is that this is an intermediate quick fix. Also, my guess is that since there are a number of Nuance folks working on this forum, there probably using us as beta testers for this fix anyway.

 

Addendum: it also does not fix the page down problems with emails that contain graphics.



Chuck

Unfortunately, patience is not a virtue unless you have it. Equally unfortunately, few of us have it. - Unknown



-------------------------

VoiceComputer: the only global speech interface.

The views, thoughts and opinions expressed in this post are my own and do not reflect those of VoiceTeach LLC.

Chuck Runquist
VoiceComputer technical support



 12/08/2016 03:06 PM
User is offline View Users Profile Print this message


Jomark
Top-Tier Member

Posts: 1501
Joined: 10/19/2006

Originally posted by: Chucker John, Patience, there may be more coming. However, a couple of points: 1. This is not a patch per se, it's a hot fix. 2. It does not fix the focus problem in Microsoft Word 2010, or 2007, which leads me to believe that it's not a full patch anyway. Regardless, full patches Re: Dragon seldom are released for just one issue. Since there are a number of remaining issues in DPI 15 that need addressing, my guess is that this is an intermediate quick fix. Also, my guess is that since there are a number of Nuance folks working on this forum, there probably using us as beta testers for this fix anyway.

 

Addendum: it also does not fix the page down problems with emails that contain graphics.

Chuck Unfortunately, patience is not a virtue unless you have it. Equally unfortunately, few of us have it. - Unknown

 

Chuck

don't worry, I am patiently waiting.

John



-------------------------

Jomark


 


DPI 15.61, KB2017, SpeechStart+, MS Office 2019 Professional, Windows 10 Pro

 12/09/2016 11:42 PM
User is offline View Users Profile Print this message

Author Icon
matthewls
Top-Tier Member

Posts: 744
Joined: 10/01/2006

HF1 includes dgnword_x64.dll, dd10sapi.dll, and dgnword.dll updates that I've seen so far.
 01/15/2017 10:05 PM
User is offline View Users Profile Print this message


Todd
Senior Member

Posts: 152
Joined: 02/03/2008

Can anyone confirm the hot fix resolves the graphics redraw and "phantom" insertion point problems in Outlook and Word 2007?

 

As I mentioned in my original post, it fixed these problems in Outlook 2010; I can now confirm it also solves them in Word 2010.

 

Todd



-------------------------

Todd Kermit
Principal
SpeechWise
todd@speechwise.com

www.speechwise.com

Dragon Professional 15 Individual, Lenovo ThinkPad T520, Intel Core I7 2860QM (2.5 GHz, 8 MB L3 cache), 6 GB DDR3 RAM (1333 MHz), Windows 7 64-bit, Plantronics CS55/Andrea PureAudio USB-SA



 01/16/2017 07:57 AM
User is offline View Users Profile Print this message

Author Icon
Tiger Feet
Top-Tier Member

Posts: 1930
Joined: 12/04/2009

Todd,

I can confirm that the graphics redraw and phantom insertion point problems are not resolved in Outlook and Word 2007 with the hot fix you gave out. Not in my case anyway.

I also believe there is a reason for this and that is because Office 2007 will lose all support in October this year and will be discontinued so why would Nuance bother making a hot fix for this version of Office?

Have a look at the link in the first post of this KnowBrainer thread.

http://www.knowbrainer.com/forums/forum/messageview.cfm?catid=4&threadid=23783&enterthread=y  

I have since upgraded to Office 2016 and all of those problems have now disappeared. The only problems that arise in Outlook, Word & Excel 2016 is the loss of focus issue when each document is first opened.  This is the case when these apps are used in conjunction with DPI 15.

Cheers



-------------------------

Tiger Feet

| DPG 15.6 | KnowBrainer 2017 | Windows  10 Professional /64 Bit | Intel® Core™ i9 Ten-Core Processor i9-10900K (3.7GHz) 20MB Cache |  32GB RAM. | 250GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe SSD (up to 3500MB/R, 2300MB/W) Boot Drive | 1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe SSD (up to 3500MB/R, 3300MB/W) Storage Drive |



 01/16/2017 11:18 PM
User is offline View Users Profile Print this message

Author Icon
Lunis Orcutt
Top-Tier Member

Posts: 38115
Joined: 10/01/2006

Originally posted by: Tiger Feet The only problems that arise in Outlook, Word & Excel 2016 is the loss of focus issue when each document is first opened.  This is the case when these apps are used in conjunction with DPI 15.


We are experiencing some Jumping Cursor problems in Outlook messages that include pictures and go over a page but no issues with documents losing focus. We suspect your loss of focus problem may be connected to another utility.



-------------------------

Forum Mission Statement
Trial Downloads
Dragon/Sales@KnowBrainer.com 
(615) 884-4558 ext 1



 01/17/2017 02:16 PM
User is offline View Users Profile Print this message

Author Icon
Tiger Feet
Top-Tier Member

Posts: 1930
Joined: 12/04/2009

If that is the case Lunis, I wish I knew what utility was causing this problem. Could it be to do with me using the UK English version instead of US English?

You may well be right about the focus problem though.

I do not suffer any problems with jumping cursors anymore in Outlook 2016 as I did in Outlook 2007.

Cheers

-------------------------

Tiger Feet

| DPG 15.6 | KnowBrainer 2017 | Windows  10 Professional /64 Bit | Intel® Core™ i9 Ten-Core Processor i9-10900K (3.7GHz) 20MB Cache |  32GB RAM. | 250GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe SSD (up to 3500MB/R, 2300MB/W) Boot Drive | 1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe SSD (up to 3500MB/R, 3300MB/W) Storage Drive |

 01/17/2017 04:25 PM
User is offline View Users Profile Print this message

Author Icon
Lunis Orcutt
Top-Tier Member

Posts: 38115
Joined: 10/01/2006

You can rule out UK English because this is only an accent and vocabulary choice. Your issue is focus which sounds like a third party utility behavior.



-------------------------

Forum Mission Statement
Trial Downloads
Dragon/Sales@KnowBrainer.com 
(615) 884-4558 ext 1



Statistics
31827 users are registered to the KnowBrainer Speech Recognition forum.
There are currently 1 users logged in.
The most users ever online was 12124 on 09/09/2020 at 04:59 AM.
There are currently 710 guests browsing this forum, which makes a total of 711 users using this forum.

FuseTalk Standard Edition v4.0 - © 1999-2020 FuseTalk™ Inc. All rights reserved.