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Topic Title: Can not install DPI 15 download when previous DPI 13 was removed from system
Topic Summary: Problem installing DPI 15
Created On: 04/13/2022 12:04 PM
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 04/13/2022 12:04 PM
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dhensher
Power Member

Posts: 55
Joined: 06/02/2010

I purchased DPI15 on April 6th and have followed installation directions carefully.

I have a brand-new computer I assemble about 30 days ago and thought DPI 15 cost was worth the upgrade.

I read in the instructions that I should change the third activation character from 8 to 0, however my new DPI 15 serial number is: K809A-G00-xxxx-xxxx-xx so the third character is "0" already. The DPI instillation using K809A-G00-xxxx-xxxx-xx.

I tried using my old DPI 13 serial number and changing the third character "8" to "0" making it K809A-R00-xxxx-xxxx-xx and that has failed also.

What am I doing wrong.

My new system should is:

Processor Intel(R) Core(TM) i5-10600K CPU @ 4.10GHz   4.10 GHz

Installed RAM 16.0 GB (15.9 GB usable)

Device ID 022BAA7E-6E32-405D-A12A-F162E1D23E82

Product ID 00330-50000-00000-AAOEM

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro

Version 21H2

Installed on ‎3/‎3/‎2022

OS build 19044.1620

Experience Windows Feature Experience Pack 120.2212.4170.0

 

 

 

 

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Window 10 Pro version 21H2;Intel Core i5-10600 CPU@ @ 4.10GHz   4.10 GHz Installed RAM 16.0 GB (15.9 GB usable) 64-bit operating system, x64-b


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 04/13/2022 01:24 PM
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Lunis Orcutt
Top-Tier Member

Posts: 39831
Joined: 10/01/2006

Your computer specs are fine

 

YIKES! Never publicize your serial numbers which we have edited out. You are not having an installation issue, you are having an activation issue. The devil is in the details. You will need to call Nuance support at (800) 654-1187



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