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Topic Title: Broken Charging Cable for Sennheiser MB Pro 2
Topic Summary:
Created On: 11/20/2020 07:40 PM
Status: Post and Reply
Linear : Threading : Single : Branch
 Broken Charging Cable for Sennheiser MB Pro 2   - KBrap - 11/20/2020 07:40 PM  
 Broken Charging Cable for Sennheiser MB Pro 2   - Lunis Orcutt - 11/20/2020 07:52 PM  
 Broken Charging Cable for Sennheiser MB Pro 2   - KBrap - 12/02/2020 04:30 PM  
 Broken Charging Cable for Sennheiser MB Pro 2   - KBrap - 12/02/2020 04:36 PM  
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 11/20/2020 07:40 PM
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KBrap
Junior Member

Posts: 23
Joined: 06/02/2016

Charging cable finally "bit the dust" - can't find a replacement anywhere.
The old cable has some kind of circuitry after it plugs in to a USB converter – then continues to be recharging stand. Have only seen replacement stands with a USB cable (without the circuitry) which plugs into a USB converter.

Earphones/microphone works fine but I can't recharge it.

Does this mean I have to buy a new unit (Pro 1, ear phone, and microphone)?

Suggestion? (Didn't see all replacement on the Sennheiser website.)

 11/20/2020 07:52 PM
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Lunis Orcutt
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Joined: 10/01/2006

This is just a guess but with a company like Sennheiser (877) 736-6434, a replacement cable should be available. Rather than searching the site, try calling on Monday

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 12/02/2020 04:30 PM
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KBrap
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Joined: 06/02/2016

Thank you Lunis - sorry it's taken me so long to reply.
I had contacted Sennheiser (and they sent me to another site - see below) and I purchased a new charging cable/stand and all is fine now.

NOTE: All Sennheiser support/warranty/repair/etc. work is done by EPOS Global Support. They are Very responsive and helpful.
 12/02/2020 04:36 PM
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KBrap
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Posts: 23
Joined: 06/02/2016

Sorry again - I was too quick I'm the trigger.

For anyone with the need:

EPOS - Monday to Friday between 8 AM to 5 PM on support number 1 800 895 7412
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